General Terms and Conditions of Sale
The provisions below set forth the general terms and conditions of sale for the products offered by Meconium SPRL on its website.
1 - Acceptance of the Terms
The buyer hereby acknowledges having read the present General Terms and Conditions of Sale and, by placing an order, expressly accepts them without reservation. Validation of the order shall indicate acceptance of the General Terms and Conditions of Sale.
2 - Purpose
2.1 - The present contract stipulates the rights and obligations of Meconium SPRL and the buyer as part of the sale of products offered by Meconium SPRL on its website.
2.2 - The General Terms and Conditions of Sale set forth all the rights and obligations of the parties, and no other terms may be added.
2.3 - Because this contract has been agreed remotely by electronic means, Meconium SPRL hereby identifies itself to the buyer:
Meconium SPRL s.a.
8/1 rue de Scy
Tva : BE 0503 867 191
3 - Product Characteristics
3.1 - Meconium SPRL shall inform the buyer of all the essential characteristics of the products it presents. The customer should read these characteristics carefully.
3.2 - The buyer hereby acknowledges that the product description and data found on the website are given for information only.
3.3 - Under no circumstances shall any change in the form or content of a product shall be cited as a reason for legal action in case of discrepancy with the photos posted on the website,
4 - Offer and Service
4.1 - Meconium SPRL hereby restricts the geographic distribution of its products to the member countries of the European Union.
4.2. - The buyer is aware that the product will be delivered by post.
5 - Ordering and Commitments
5.1 - The buyer who wishes to place an order shall be required:
- to fill in the identification form with all requested details or to provide a customer number, if any
- to fill in the online order form
- to validate his/her order after verification
- to make secure payment with a debit/credit card
- to confirm his/her order and payment
5.2 - The order shall not be challenged except in application of Article 12.
5.3 - Validation of the order entails acceptance of the General Terms and Conditions of Sale, acknowledgement that the buyer has read said terms, and waiver of recourse to the buyer’s own terms and conditions of purchase or any other terms.
5.4 - All of the data provided and the confirmation recorded by the buyer shall constitute proof of the transaction. Confirmation shall imply sign-off and acceptance of the operations performed.
5.5 - Transmission of the order shall be completed when an «order sent» message appears on the screen. The sale shall be complete only when this message appears.
6 - Limitations
6.1 - Meconium SPRL sells the products presented on its website as retail sales only and exclusively to end consumers. Any order that is clearly not of a retail nature shall be considered by Meconium SPRL as null and void.
6.2 - As a general rule and without need for justification, Meconium SPRL reserves the right to refuse or cancel any order from a buyer, particularly in the case of payment issues for the order in question or a dispute relating to payment of a prior order.
6.3 - Only those persons who are legally authorised to do so may place orders.
7 - Prices
7.1 - Prices are expressed in euros, VAT included. Shipping costs shall be added to the indicated price.
7. 2 - Meconium SPRL reserves the right to modify the price of its products at any time; however, products shall be invoiced at the prices in effect at the time the order is recorded.
8 - Order Confirmation
8.1 - To verify the buyer’s intentions, Meconium SPRL shall confirm the content of the order by E-mail, at the time of shipping at the latest. This confirmation shall include the product name, its price, payment method and delivery details.
8.2 - Almost all products are in stock. If the product ordered is not immediately available, Meconium SPRL shall inform the buyer by E-mail of the expected delivery time. If said delivery time is not satisfactory for the customer, he/she may choose to modify or cancel the order.
9 - Proof of Purchase
These order confirmations shall be kept on file at the Meconium SPRL customer service centre and shall be considered as proof of the nature and date of the agreement.
10 - Payment
10.1 - The invoice shall be payable at the time of ordering by means of credit card.
10.2 - Payment shall be processed via the secure server of the OGONE company. This company strives to prevent the fraudulent use of the payment means used for the transaction. Credit card details are accessible only to Ogone. They must be re-entered each time a purchase is made online.
10.3 - The order confirmed by the buyer shall take effect when the secure bank payment centre and the OGONE company have approved the execution of the transaction. If rejected, the order shall be automatically cancelled, and the buyer shall be notified by E-mail.
11 - Delivery
11.1 - Meconium SPRL hereby agrees to ship the ordered products within two (2) business days of the order date, except in the case of stock-outs.
11.2 - The products shall be delivered by post to the address specified by the buyer on the purchase order. The products shall be shipped at the recipient’s risk.
11.3 - Under no circumstances shall Meconium SPRL be held liable for errors committed by the buyer in entering the delivery address for the order nor for any delays in or impossibility of delivery of the ordered products owing to such errors.
11.4 - Delivery costs and times are available on the Meconium SPRL website. They are given for information only. No compensation may be claimed by the buyer in case of delay in delivery due to Meconium SPRL or the carrier.
11.5 - The buyer shall check the general appearance of the packaging upon delivery. The buyer shall report any damage on the delivery company’s reception slip and shall notify Meconium SPRL in writing within 48 hours.
11.6 - If a package is not picked up at the post office after an undelivered package notice is left, it shall be returned to Meconium SPRL and the recipient shall be notified by E-mail as soon as this information is received. An additional delivery may be requested by the buyer at his/her expense (even if the initial shipping was done free of charge).
11.7 - All claims shall be sent to Meconium SPRL. No claims pertaining to apparent defects shall be accepted more than 48 hours after delivery.
11.8 - If the delivered product is not on-specification, Meconium SPRL hereby agrees to exchange the product or reimburse the buyer. However, shipping costs shall be payable by the customer.
11.9 - Recipients of the products shall refrain from any resale, in full or in part, of the purchased products.
12 - Retraction
12.1 - In accordance with Article 46 of the law pertaining to market practices and consumer protection, the buyer has a retraction period of fourteen (14) calendar days from the date of reception of the ordered product, without penalty or need to provide just cause. The buyer may also choose to exchange the product.
12.2 - To obtain reimbursement or to make an exchange, the buyer must return the new, intact products sealed in their original packaging, at his/her own expense and under his/her own responsibility. The delivery slip shall be attached to the package. Meconium SPRL shall reimburse the buyer for the amounts spent (except for shipping costs), without any processing fees. If the initial delivery costs were paid by Meconium SPRL, they will be deducted from the amount reimbursed to the customer.
12.3 - The only right of retraction in force exists prior to shipment of the package. This retraction shall be communicated to Meconium SPRL via its Contact page.
13 - Warranty of Product Quality
13.1 - Meconium SPRL hereby agrees to exchange, at its own expense, any defective or damaged product.
13.2 - The warranty does not apply to defects or damages that directly result from or occur as part of one of the following exclusions: 1. Any negligence, handling error, usage of non-compliant products, or more generally, any defective or improper usage, 2. Any intervention on or modifications made to the products by any person external to Meconium SPRL, 3. Any fire damage, water damage, accident or defect in climate control, tampering, storm damage, consequences of storms or other weather-related incidents, 4. Damages caused by transport
14 - Privacy
14.1 - The information pertaining to the order is subject to automated data processing. The buyer hereby states that he/she is aware of such processing. Meconium SPRL hereby states that it will never transmit such information to any partner other than those acting on behalf of Meconium SPRL (e.g. OGONE).
14.2 - In compliance with Belgian law of 8 December 1992, the buyer shall also have a right of access and rectification with respect to any information pertaining to him or her in the files of Meconium SPRL
15 - Liability
15.1 - Meconium SPRL shall not be held liable, under any circumstances or in any manner whatsoever, for damages of any nature that might result from improper usage of the products it markets.
15.2 - Meconium SPRL shall under no circumstances be held liable for non-compliance with the regulatory and legislative provisions in effect in the destination country. Any liability of Meconium SPRL shall be exclusively limited to the value of the product in question, as determined on the date of its sale.
15.3 - In the online sales process, Meconium SPRL shall be bound only by an obligation of due care. It shall not be held liable for any damages resulting from use of the Internet (loss of data, hacking, virus, loss of service, or other problems outside of its control).
16 - Intellectual Property
16.1 - Meconium SPRL shall retain all intellectual property rights to the products delivered. Unless stipulated otherwise and without prejudice to any such rights, the buyer shall refrain from copying or reproducing, in full or in part, any of the products delivered, by any means whatsoever or in any form.
16.2 - All items found on the Meconium SPRL website are and shall remain the exclusive intellectual property of Meconium SPRL. They are protected by copyright. No such items, including audio-visual software, shall be reproduced, exploited, redistributed or used, for any purpose or in any form whatsoever, even partially, without the prior written consent of Meconium SPRL.
17 - Cookies
18 - Dispute Resolution
18.1 - If a dispute arises in relation to the present contractual relationship, the parties shall agree to seek an amicable solution prior to undertaking any legal action.
18.2 - All of our sales, even international ones, shall be governed by Belgian law. Any dispute shall be referred to the courts that have jurisdiction over our corporate headquarters. However, when Meconium SPRL is the plaintiff, we may opt to refer the dispute to the courts that have jurisdiction over the buyer’s place of business or residence. If any of the clauses of the present General Terms and Conditions of Sale are declared null and void, the remaining clauses shall remain in effect unaltered. In such a case, the parties or courts shall undertake to replace the invalid provision with one that has an equivalent effect.